FAQ/Community Help

Answered

Loading: Bingo Island is not loading for me

Bingo Island Admin
asked this on August 28, 2011, 00:47

 

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Bingo Island Admin
Mytopia
Check Answer

Clear your browser's cache, close it and open it again. You can try just to clear the cache and refresh the page, but it's less probable that it would work. Another thing that could help if it keeps doing it just try to login using a different browser (we recommend Firefox or Google Chrome).

If that doesn't work, you may need the Flash Player settings changed:

1. Go to the Adobe Flash Player Settings Manager.
2. After the page has loaded, verify that the "Allow third-party Flash content to store data on your computer" option is checked. If this option is un-checked, our games may not load completely or correctly on your machine.

NOTE: Flash Player does not work on 64bit Internet Explorer.

August 28, 2011, 00:48
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Mary SueSchlabach

Someone seems to be playing on my boards.  my XP is way out of my league.  So I cant play. What do i do.?

September 7, 2011, 08:07
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SamWork
Mytopia
Check Answer

It sounds like you were in a room that has the Auto-Daub function enabled. In the Lobby you can see a column that says Auto-Daub. If you click on the word Auto Daub once, it will sort the rooms so that the rooms that are Self-Daub will be listed first. This way you will be able to choose a room where you can mark your own cards.

September 7, 2011, 23:13
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RebeccaHarrison

nothing is loading for me.what do i do?

September 8, 2011, 17:41
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FatimaSantos

Nothing is loading for me either.  I have been waiting for months to get the luck specials.... Always seem to miss them.

ANd today the same Thing!!!!   This is pissing me off

September 8, 2011, 19:40
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KimVillemaire

for days now my bingo island hasn't loaded ...it starts loading gets to about 20% loading and starts going backwards ...back down to 10% etc  ..up and down ....i have tried every browser ...cleared everyhing and still nothing ..I have no troubles loading anything else except bingo island ...any other suggestions ...I'm going crazyy without my bingo island!

September 9, 2011, 03:45
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JoycePerson

It was taking a while to load and then when it did and I started playing, it just quit in the middle of the game! Bingo Island-you need to fix this!

September 9, 2011, 09:57
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CarolRochlen

i use google chrome and the game loads to 100% but when i click on play, nothing happens.  I have also tried adobe manager as suggested this has not helped and also tried logging on with firefox (it does the same thing there).  I even restored my machine back to when I could play and this has not done anything either.  Are you having troubles with your sending?

September 9, 2011, 10:55
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KimVillemaire

I have tried all the above to Carol ..and still not working ...but it load fine from other peoples computers i have tried ..so I don't know 

September 9, 2011, 11:02
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HeidiGreenan

I only use Chrome, have cleared my Cache and allowed 3rd party on my flash.....It still says unable to connect to game no matter what room i try......apparently I am not alone with this problem. Sure wish they would at least respond to us so we know their working on it or aware of it.

September 9, 2011, 12:02
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DebbieKelley

I only use Mozilla fox, this used to work for me. Have done all of the stuff you said to do....cleared`cache, checked setting on Adobe.............blah, blah, blah.....still nothing but brown screen...............fix it already!!!

September 9, 2011, 12:10
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PhyllisRobinson

I AM HAVING THE SAME PROBLEM USE GOOGLE ,CORRECT SETTIINGS , BINGO ISLAND WONT LOAD MISSED FREE PEARLS, FIX IT

September 9, 2011, 14:11
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FrediaHenson

having same problem my games i like dose not load for me

September 9, 2011, 19:23
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SamWork
Mytopia
Check Answer

Hi Guys,

It seems like you are experiencing several issues here, and we will be looking into each of them.

Some are related to Firewalls and you can check your settings and adjust them. As you know changing your browser and your cache can help as well. If you have tried and this is not helping, then it usually means that there is an issue with the internet connection. You can contact your provider and they can check for you.

September 10, 2011, 01:36
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SueBearden

when i go to bingo island  suddenly half of the game is like cut off  i can no longer see everyones pics and it only shows 2 cards out of my top 3 cards and half of lolas hair is cut off when the game is loading i am no longer able to even play the slots the page is cut off right at the slots button plz can u help me i would love any advice u can give me it seems as if the list next to bingo island of games and sponsors has cut this game in half is there a way i can take this add page off of my bingo island sincerly sue 

September 11, 2011, 07:39
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SamWork
Mytopia
Check Answer

@ Sue... There are  couple of things that you can do. First of all, make sure that your ZOOM setting is for 100%. If you are zoomed in, it will cut off part of the game to make it bigger on your screen. The second thing you should do is go into your view menu, and make sure that it is set to "Full Screen" mode. Otherwise, you will just be seeing part of the screen. And, third, if neither of the two above things work, you can try just simply refreshing your screen when you are looking at the 2/3 of the game. There is a slight chance that this will clear up the problem!

September 11, 2011, 08:08
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NancyDaley

it won't load for me either. use to work fine

 

September 11, 2011, 16:54
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DoloresStewart

I  AM STILL HAVING THE PROBLEM!! IT LOADS THAN IT DOESN'T DO ANYTHING, STAYS ON THE PICTURE OF THE HULA GIRL! WHEN WILL THE PROBLEM BE SOLVED?  ALL OTHER GAMES WORK JUST FINE. IT DOES SAY I AM PLAYING BINGO ISLAND!!!!!!!!

September 12, 2011, 14:21
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DianeGarrett

hasn't loaded for me in a week

 

September 12, 2011, 22:14
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ToniChandler

my game will let me get my credits then when i try to go to a room the room will not load what do i do it says unable to connect to the game

September 13, 2011, 01:02
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SamWork
Mytopia
Check Answer

@Toni... 

This issue has something to do with your internet Firewall or settings, and so if you can connect to a different Internet source, you should not experience it. Looking into your firewall and security settings may reveal to you some block that you have in place that is keeping you from the game, and so if you are inclined to review this, we highly recommend it. Also, you can click "Back to the Island" if it seems like it won't load all the way, and then pick another room to enter and try again. Often, if it doesn't work the first time, it will still try and perhaps succeed if you try again repeatedly.
September 13, 2011, 01:31
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VickyWindrow

game will not load for meitsjust going on to a white screen

 

 

September 13, 2011, 05:12
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KathyHawkins

When playing Island Bingo, the games kept bounching, I went from smiley to zigzag a full card/  My points went to where I now have to buy more.  This happened in less than 5 min.

September 13, 2011, 05:54
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DebbieShelgren

Game won't load.... get the top bar, but white screen whrer the game selection......  have cleard cashe and also reloaded adobe flash.  Please help

September 13, 2011, 11:36
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AmandaWilliams

My game will act as if it is loading and then goes to a screen with 100% and then that disappears and all I have is the screen with the lady on it and nothing more please help

September 13, 2011, 17:29
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AnitaGillespie

Bingo Island saying it is loading, Please wait. Then it say I am not connected. Any ideas what is wrong? It worked fine yesterday but I can not get on today. Please help.

September 13, 2011, 20:39
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EstherDuncan

Everything works except for the PLAY tab, sometimes it pops up but mostly you just get a white screen where the play window is. you can see everything above and below it and all the other tabs work.... you definitely have a problem!

September 14, 2011, 06:42
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CarlosLastres

WOW my comments were deleted ! ! ! I Guess they don't like the fact that BINGO BLITZ doesn't have all the problems bingo island does..... If you would take care of the problem I wouldn't be playing BINGO BLITZ ! ! ! ! this has been going on now for months and it obvious I am NOT the only one !!!!

September 14, 2011, 09:55
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JenniferGordon

Haven't been able to get the game to load in a week, really disappointed...I love playing this game!!!

September 14, 2011, 10:41
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HelenTorres

please fix this mess so that i can play bingo again i miss it very very much  HELEN TORRES  .38 bingo champion

September 14, 2011, 10:55
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LucimaraOrlando

I wonder when it will not open up? as many people complaining and you do not take an attitude

September 14, 2011, 12:06
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DawnGauthier

Having same problem and tried all the stuff listed above.  It is not my internet either cause have laptop that uses same internet and it loads just fine on there.

September 14, 2011, 13:24
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JudyPloog

 

I haven't been able to play for awhile now - my profile comes up and I'm getting my pearles everyday but it stays on the white page not finishing the download.  It would really be nice to play again, I miss playing.  I tried the suggestions and downloaded adobe  and google but still nothing.  Can you tell me what is going on???

September 14, 2011, 13:33
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ThelmaWalker

Do something to correct this problem or take it off and not offer this game I am sick of trying to correct your problems every thing you post to try to correct the problem so do something Quickly so you don't lose so many fans.

 

September 14, 2011, 15:36
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ThelmaWalker

Fix it or quit this game entirely, please this isn't fair tell us who to go to over your head because you aren't do anything to rectify the problem

September 14, 2011, 15:41
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JamieTisler Millikin

My screen wont load it just sits at the blue screen with just the girl? Ive tried everything I can to fix it. Please help?

 

September 14, 2011, 18:00
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SamWork
Mytopia

Hi Guys,

We really want to help all of you :)

In order to be able to do that, we really need to know as much info as possible. Please send in a request to us, telling us what exactly is happening when you try to load the game, what you see on your screen and if possible a screenshot.

Regards,

Sofia

September 15, 2011, 02:00
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NancyGandhi

Hi there,

There is something wrong with Bingo Island....and only this game...everything else is working....

When you click on Bingo Island...it takes it to the loading screen, but all there is...is a blank white page.....nothing happens...this has been going on for a few days....

I have tried everything that you have suggested in the above responses...nothing works....it seems to be coming for your end...

Really enjoy this game...so, hope you can fix it really really soon.

Thanks.

September 15, 2011, 15:30
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TyroneWheeler

 

I have been having a th same problem with Bingo Island for about a month,I could access bingo Island, get daily pearls, but no boards would load.

I found out that my problem was my firewall, but I have an actual firewall so I could get logs to see what was being blocked (if any) when I tried to launch Bingo Island.  There were three ports that my firewall did not like 843, 81, 65017 going to two different IP Addresses 74.201.127.202 & 74.201.127.203.

Now I know everyone does not have full blown firewalls and some have no firewall at all.  This problem could be home Internet Service Providers(ISP) blocking the Bingo Island IP Address for any number of reasons.  The first step, if you have a personal firewall (Norton, Symantec, McAfee, etc) at home is to turn that off (temporarily) and try to access bingo island, if that does not work, you may have to contact your ISP to find out if they are blocking those ports.

If turning that off the firewall temporarily does allow you to access Bingo Island, then you are going to have to configure your personal firewall to allow access out for TCP Port 843, 81, 65017 because I am sure Bingo Island is not going to change their application to fix this issue.

For those of you interested in seeing the output from my firewall blocking Bingo Island it is below.  I hope this helps someone, I too was going crazy without my Bingo Island fix :-)

 

 

7:18:07
Default DROP TCP 192.168.x.x : 51265 74.201.127.202 : 843 [SYN] len=52 ttl=127      
7:18:31
Default DROP TCP 192.168.x.x : 51266 74.201.127.202 : 81 [SYN] len=52 ttl=127      
7:18:31
Default DROP TCP 192.168.x.x : 51267 74.201.127.202 : 65017 [SYN] len=52 ttl=127      
7:24:10
Default DROP TCP 192.168.x.x : 51466 74.201.127.203 : 81 [SYN] len=48 ttl=127      
7:25:56
Default DROP TCP 192.168.x.x : 51482 74.201.127.203 : 65017 [SYN] len=48 ttl=127      

 

September 16, 2011, 04:52
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KristinaRosinski Long

I have not been able to load the program.  I have cleaned out the cache and cookies.  I have lowered my firewall and I am still not able to get anything through.  Please advise.  I can load the other apps I have just not this game.  

September 16, 2011, 16:51
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RoseAnneDimino

Haven't been able to play for about a week now. I just opened my browser, IE, went to Tools, Pop Up Settings. Although Bingo Island was on my list of trusted sites, I changed my pop up blocker to "Low". And finally, it's loaded! Yeah! I'm back on the island.

September 17, 2011, 17:54
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MartaMorgan

I have been trying for 2 days to play and it wont load completely. I have cleared my cache and changed browsers and still nothing. Can you give me any other options to try? Thanks

September 18, 2011, 17:40
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JacquelineBiggs

i have been trying for the last 4 day and i wont load i get to and certain number on the loading the game and it upset so what can i do

September 19, 2011, 18:33
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AndreaDoe

I am also not able to play.  When attempting to load a game it waits for a bit and then pops up with an "unable to connect with game" message.  I have cleared my cache, history, etc., added a specific allowance for the website to my pop-up windows setting...and still nothing.  I don't believe that we should have to reduce our online securty/safety features in order to play this game.  Bottom line, there are plenty of other entertaining games to play if this one is going to be such a nightmare.

September 19, 2011, 18:37
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SamWork
Mytopia

@ Andrea ... This issue has something to do with your internet Firewall or settings, and so if you can connect to a different Internet source, you should not experience it. Looking into your firewall and security settings may reveal to you some block that you have in place that is keeping you from the game, and so if you are inclined to review this, we highly recommend it. 

September 20, 2011, 02:10
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SharonCapili

HEY !! WHY I COULDN'T PLAY BINGO JUST NOW!!?? SIIIIIIIIIIIIIIIIIIIIGH!! WANNA PLAY MORE EVERYDAY BUT HOW?? 

September 21, 2011, 06:58
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RoseAnneDimino

Okay Admin, You keep telling us it's our computers, but I have been able to get loaded by accessing the island different ways. My latest success was just putting Bingo Island in my search bar. It has worked for me all week, but today, nothing.

I followed your instructions, I lowered my pop up security, those worked maybe once or twice. Now they don't either.

What is up with this?

 

September 21, 2011, 07:17
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PattyClose

I've been playing Bingo on this site for months on the same computer with the same settings.....now all of a sudden it will not connect to any or the rooms.  Logic says that YOU Bingo Island have made a change that has caused it to quit working because I have not made any changes! 

September 21, 2011, 11:49
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PattyClose

I posted a comment at 11:49 and then went back to the game and I'll be darn it was working!!  Quick work Bingo Island!  :-) 

September 21, 2011, 11:54
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KathleenTibble

The page loads to 100% then nothing. I have tried Google Chrome, Firefox and Internet Explorer. All my other games work with no problems.

September 22, 2011, 00:24
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LorrainePalmer

same problem..game wont load. I get the following message "Game unable to load due to slow internet connection".  All my other games will load so its not my internet connection that is slow.  Another really good game ruined...I hope you guys can fix this

 

September 22, 2011, 03:53
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LeaBarnes

Same issue here as a few of the others. I was using internet explorer then tried google chrome to see if that would make a difference and what do you know, it didn't. I was able to play earlier today but not this evening but nothing changed my end so what is going on??

September 22, 2011, 06:11
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OctaviaHollington

for day my bingo island would load and then go to a blank setting.. what do i do

 

September 22, 2011, 09:11
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SondraWeimer

Tried it all, Bingo Island will not load for me Im really mad

 

September 22, 2011, 14:39
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RoseAnneDimino

Hey Admin, today was the first day Internet Explorer question YOUR security certificate.

September 22, 2011, 15:48
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KevinEardley

same here it was working fine till they put that whale on the loading page remove it or explaing why i cant get it to load  just like bingo blitz  they dont answer u right

September 22, 2011, 16:14
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KevinEardley

i dont think bingo island likes to answer there mistakes they say to get in touch with feedback  and when u do they ignor u am trying to find who is higher than bingo island so i can make my complaint to

September 22, 2011, 16:16
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BethCarroll

i have to use google chrome.. and get on face book that way in order to play.

September 22, 2011, 17:54
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ElizabethRieling

bingo island does not load for me why do they have to change thing that work great to things that just cause you head aches i am really tired of all the problems I have on facebook. Everyone should try somewhere else just so facebook will hear us all

September 22, 2011, 20:27
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AnnPeters

bingo won't load at all for me, every since you all made changes putting that whale up there to load, plz help I have tried all of your options to no avale, fix this please cause I'm missing my daily free pearls, this i a 911 for me.............".IF IT ANIT BROKE .....DON'T FIX IT'!!!!!!!!!!!!!!!!!!!!!!!!!!!!

September 22, 2011, 21:13
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AnnPeters

bingo won't load at all for me, every since you all made changes putting that whale up there to load, plz help I have tried all of your options to no avale, fix this please cause I'm missing my daily free pearls, this i a 911 for me.............".IF IT ANIT BROKE .....DON'T FIX IT'!!!!!!!!!!!!!!!!!!!!!!!!!!!!

September 22, 2011, 21:15
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PamelaNesbitt

every thing has loaded gifts, profile etc but the play screen just brown could you surggest any thing

September 23, 2011, 02:10
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RonPortlock-Barker

I agree with the comments abo9ve nothing works all I get is a brown screen, why can you not sort it out and give us our games back.

September 23, 2011, 07:11
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RonPortlock-Barker

You are giving away PEARLS but some of us cannot get them are we going to be given should this loading problem be sorted out and also our daily pearls what is happening to them?????????????????????????

September 23, 2011, 07:17
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ClydelViscardis

myingo island wont load was doing fine till the whale came up now wont do nothing  why is this happening

 

September 23, 2011, 07:42
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ClydelViscardis

please do something this is really bad take the whale off  stays on four not loading

 

 

September 23, 2011, 08:48
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ColleenSanford

brown screen here as well...ever since addition of whale! 

September 23, 2011, 13:39
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LisaMay

have had brown screen for 3 days...cant get daily pearls says "show secure content?" i click enable and still stuck on brown screen! i would really like to play =)

September 23, 2011, 15:15
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RonPortlock-Barker

STILL NO JOY WITH THIS STUPID BINGO GAME WHEN ARE THE PROGRAMMERS GOING TO FIX THIS PROBLEM.???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

September 23, 2011, 15:47
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CarolODell

I see that a lot of people are having the same issue, it was working well with the old page, please fix this problem or go back to the old one.

PLEASE FIX IT SOON!!!!!

September 23, 2011, 16:46
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DashaeRandle

plz fix this why are you all taking so long too fix all these peoples bingo problems including mines, why are you taking sooooooooooooooooooo long to answer these questions???????????????? INQUIRY MIND WANTS TO KNOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! this is not good buisness ISLANDERS

September 23, 2011, 16:53
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CarolODell

WHEN THE SUCURITY PAGE COMES UP IT'S NOT THE NAME OF BINGO ISLAND, WHEN i CLICK ON IT, IT STATES THAT NAVIGATION CANCELLED, HOW DO  I GET TO PUT THE RIGHT NAME IN?

September 23, 2011, 16:57
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DanYorkie

I have been working for two weeks to get back on Bingo Island.I went so far as to put my recovery disc in and start over. Got everything loaded, everything updated and actually got it to load. It took 20 mins. but it loaded. Now they put that D....n whale up and it want load. I have done everything suggested on this site and nothing.I think Bingo Island needs some Developers who know what the hum they're doing.

 

 

September 23, 2011, 17:23
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DanYorkie

OOPS i forgot now my accelerator want even work while trying to load Bingo Island.

September 23, 2011, 17:38
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PamelaMcReynolds

since you did maintance day beffprre laast i cant not get into bingo island the rooms wont show so i know im not getting my pearls for daily log ins or the extra that i look for i just want to play it worked until what ever you all did it say that your certifacte errors are out dated what ever that means please help

September 23, 2011, 21:43
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RonPortlock-Barker

STILL NOT WORKING GETTING FED UP NOW

September 24, 2011, 00:48
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DashaeRandle

NOT WORKING>>>>>>>>>>>>>>THAT DAM WHALE

September 24, 2011, 02:42
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ShainaG-Brown

tried everything also....only getting the whale and won't load over 5%....IS THIS A VIRUS AND WHENEVER YOU ALL GET THIS FIXED WILL YALL BE RETURNING ALL THE LOST PEARL THAT ALL OF US BINGO FAN LOST????????????????????????????????????????????

September 24, 2011, 03:12
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BethCarroll

im not getting pearls for getting on with google chrome. what is going on???????????

September 24, 2011, 05:15
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SamWork
Mytopia

Hi Guys,

Due to Facebook changes, all applications are having issues with loading. We are working to resolve this issue, and it would help us greatly if you could tell us what is happening when you try to load, what you see on your screen and what browser you are using. Thanks :)

September 24, 2011, 05:50
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LisaMayz

brown screen only...cant play...says at bottom of screen something about secure content...i click show all content and still get nothing but a brown screen...using internet explorer and have updated and followed all previous advice on here but still no bingo =(

 

September 24, 2011, 06:49
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PamelaNesbitt

every thing loaded gifts profile etc but on the play screen it just brown 4 days now

September 24, 2011, 10:59
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RobertLindsay

SAME HERE!!!!!!!!!!!!!.............AND YOU KEEP GIVING THE SAME OLD ANSWERS OVER AND OVER AGAIN.........WE WANT RESULTS PLZZZZZZZZZZ

September 24, 2011, 12:11
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LorainKelly

I HAVE BEEN TRYING TO PLAY BINGO ISLAND SINCE THE WHALE LOAD PAGE WAS INSTALLED....UP UNTIL THEN I HAD NO PROBLEMS.....I HAVE TRIED INTERNET EXPLORER, GOOGLE CHROME, AND MOZILLA FIREFOX......NONE OF THEM HAVE WORKED.....I HAVE DONE EVERYTHING ELSE ALSO LIKE CLEARING ALL COOKIES, HISTORY, AND THE CACHE...STILL NOTHING....I CAN GET TO THE BLUE SCREEN WITH THE WHALE, WILL GET TO ABOUT 12% LOADED AND STAY THERE....GETTING VERY FRUSTRATED WITH THIS....MISSING ALL MY DAILIES...FREE PEARLS THAT YOU HAVE GAVE AWAY AND ALL THE WEEKEND SALES.....I FIND IT VERY UNFAIR TO TO US...THE PLAYERS THAT PLAY DAILY. PLEASE GET THIS FIXED SOON. I REALLY DO MISS PLAYING....BEEN 4 DAYS NOW.....NOT HAPPY...:(

September 24, 2011, 14:26
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CarolODell

You said that it's resolved now, but it's not the whale came up stating that it's downloading which it's not, as it's %0 for over a 1//2 hr.. On the right side of the page as the whale is on, states that I'm plying now for over an 1/2 hr, how can that be when I can't get on to play? This is very frustating!!!! 

September 24, 2011, 14:29
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LeonaNiedzielski

The problem has to be with you guys--the site itself--please get the site fixed.Miss all my friends,etc.  Not Happy. Come on, we need our fix.

September 24, 2011, 16:24
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PamelaMcReynolds

TRY GOOGLE CHROME I DOWNLOADED IT AND IT WORKS

 

September 24, 2011, 16:31
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SoSweet

been the same for me, gets to the whale after about 10 minutes and stays at 0%, now I won't get my daily pearls. Please hurry up and fix this I miss Bingo Island!!

September 24, 2011, 21:12
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ElizabethRieling

i have google chrome and that stupid whale comes up it down loads 100% and goes to rooms but I can not click on any to get into a room this has been going on since that stupid whale came into the picture when do u think this might be fixed its annoying really getting tired with all the problems on facebook plus the new look I hate it not as easy as it was just like facebook changing things that worked just fine i'm going back to my other games sites i know i don't have problems there very unhappy with facebook by the sounds of it everyone is saying the same thing over and over we pay for games in pearls and coins and horseshoes but what good does it do if we can not play these games shame on you facebook

September 24, 2011, 21:23
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DashaeRandle
  1. FACEBOOK PLZ..........WE WANT DIFFENT ANSWERS, IF YOU CAN'T FIX THE PROBLEMS THEN JUST SAY SO....YOU NEEDED NO CHANGES IN MY EYES, SO STOP TRYING TOO COMPLETE WITH "TWITTER" BEFORE YOU END UP LIKE MYSPACE ....DOOMED.......................WE ENJOY PLAYING BINGO ISLAND UP UNTIL NOW...................SO THE QUESTION IS ONCE THIS PROBLEM IS FIXED WILL YOU ALL BE RETURNING YOUR PLAYERS ANY PEARLS????????????????????
September 25, 2011, 05:29
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SamWork
Mytopia

@ Dashae ... Can you tell us what is happening when you try and what you see on your screen, so we can see how we can help you :)

September 25, 2011, 06:32
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CindyHennessy-Blake

I have been trying all weekend, I was on a tablet and though that was the reason but tryed on my reg. computor at home and it is the same.  It loads fine nut the play section is brown and won't do anything.  The section above the play area is loaded and the bottom section that tells what is special all loads.

September 25, 2011, 08:33
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RonPortlock-Barker

STILL NO JOY WITH THE BINGO AND NO RESPONSE FROM ADMIN, WHY WHY WHY WHY WHY ????????????????????????????????????????????????????

September 25, 2011, 12:01
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GraceWinterroth-Garcia

I think  BINGO ISLAND's so called "customer service" is a parrot who knows how to type!!!!  for days now i've tried to log in and all i get is a brown screen.  all other tabs seem to work but not the play button.  I'm still getting the same brown page when i attempt to play.  I sent them a help request with all this info and they sent an email back saying the same thing - clear cache, blah balh blah!!! tried all that it's clearly a problem on your end. Perhaps you should teach those parrots to work a computer instead of just repeating the same "fix" over and over again!

 

September 25, 2011, 12:31
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RonPortlock-Barker

I HAD AN E MAIL FROM ADMIN SAYING THAT THE PROBLEM HAS BEEN FIXED,,, WHAT A LOAD OF RUBBISH IT STILL WILL NOT LOAD.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

September 25, 2011, 15:56
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DashaeRandle

ADMIN....THERE U GO SAYING THE SAME OH SHIT...............U ALREADY KNOW WHAT THE PROBLEM IS................YOU DIDN'T EVEN ANSWER MY QUESTION ABOUT THE PEARLS, AND I DON'T THINK THAT YOU ALL WILL EVER BE ABLE TOO FIX THIS, IT ONLY TOOK YOU ALL A COUPLE OF MIN TOO MESS IT UP BUT YET IT'S BEEN ALMOST 2 WEEKS AND STILL NO RESULTS....YES IT PISSES ME OFF BECAUSE YOUR ROBOT KEEP ON SAYING THE SAME OLD THING TO EVERYBODY,,,ALL THESE COMPLAINTS BY THE PLAYERS SHOULD AT LEASE MAKE YOU ALL SEE THAT PLAYING BINGO ISLAND MEANS A LOT TO US AND YET YOU ALL ACT LIKE YOU DON'T EVEN CARE..................SO I THINK THAT IT WON'T BE FIXED AND THAT THE 400 PLUS COMPLAINTS THAT YOU ALL HAVE RECIEVED THUS FAR ARE JUST THAT, COMPLAINTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

September 25, 2011, 18:32
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MollieJett

Admin, you want to know exactly whats happening. Okay, for me, I am using Windows Vista, on dial up with propel accelerator. I have IE 7 which says you have certificate errors and warns about not secure site. I also have Firefox 6 which said i needed a plug in. I installed it.( didn't help) I tried last night loading the game on IE7 then today on Firefox. It loads everything up to the Whale at 0% and then in the status bar on IE7 and Firefox it bounces back and forth with:

looking for;d22ypl05ghdjqi.cloudfront.net

connecting to;d22ypl05ghdjqi.cloudfront.net

connected to;d22ypl05ghdjqi.cloudfront.net

waiting for d22ypl05ghdjqi.cloudfront.net

I have loaded it at least 5 times on each browser and this is where it stops.

I have no problem with any of the other games i play on Facebook. But if Facebook really is going to start charging to use there site, then i don't care if its fixed or not. I am not paying to be social.

September 25, 2011, 19:40
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BettyBoo

yes I believe the problem is on your end too cause I even downloaded this  stupid google chrome and it's no better!!!

September 25, 2011, 19:49
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NicholeMurphy

Every time I enter the island the whale loads after 10 mins...then when i go into a room to play it waits along time and finally says room unable to load. It is NOT the browser or our firewall or our security..it is YOUR game. I have IE, Firefox, and Chrome..this game won;t load on any of them.

September 25, 2011, 21:44
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SamWork
Mytopia

@ players with brown screen ...  check that your browser has javascript active. All browsers, after installation, have javascript enabled as default. However, some protection software as well as various taskbars or browser related applications might set your browser to disable the use of javascript.

September 26, 2011, 06:05